Aero-Lite Plastics is pleased to be able to serve your home and office address and lighting needs. Just as your address needs to be clear and visible, we feel that our policies should be plainly visible. Please read the following to learn more about our various policies and procedures and feel free to contact us if you have any questions.
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SALES POLICIES:
Shipping
We will process and ship your order within 1-2 business days. We ship using USPS and UPS. Address signs and large parts are shipped USPS Priority (1-3 days) or UPS Ground (1-3 days). Small parts are shipped USPS Ground Advantage (1-5 days).
Returns
We stand behind our products. If you are not satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Timeframe: Returns must be initiated within 30 days of the original purchase date.
- Condition: The item must be unused, undamaged, and in its original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Custom or Personalized Signs: Because your address numbers are permanently attached, all lens covers are final sale items. If a complete address sign is to be returned, the cost of the lens cover and original shipping will be deducted from your refund.
Return Process
- Contact Us: To initiate a return, please contact our customer service team using our “Contact Us” page or by calling (559) 324-7274 with your order number and the reason for the return.
- Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method.
- Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria.
Refunds
- Processing Time: Once your return is approved, a refund will be processed to your original payment method within 5-7 business days.
- Deductions: Original shipping costs are non-refundable. If the item was returned due to our error, a full refund, including original shipping, will be provided.
Exchanges
We do not offer direct exchanges. If you need a different product, please contact us. We will work with you to return the original item for a refund and place a new order, or discuss other options that work best for you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will work with you to arrange a replacement or refund at no additional cost. Please allow 2-3 business days from the time of authorization for the replacement products to be processed and shipped.
Contact Us
For any questions or concerns regarding your return, please reach out to our customer service team at using our “Contact Us” form or by calling (559) 324-7274.
Disclaimer
This policy is subject to change. We reserve the right to make the final decision on all refunds and returns.
Thank you for choosing Aero-Lite Address Signs. We appreciate your business and are committed to providing you with quality products and excellent customer service
PERSONAL INFORMATION POLICIES:
Privacy Policy
This policy covers how Aero-Lite treats personal information that Aero-Lite collects and receives, including information related to your past use of Aero-Lite services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that Aero-Lite does not own or control, or to people that Aero-Lite does not employ or manage.
Information Collection and Use
Aero-Lite collects minimal personal information when you use Aero-Lite services, and when you visit the Aero-Lite web site.
We do not identify any individual users. Aero-Lite automatically receives and records information on our server logs from your browser, including your IP address, the domain name from which you enter and leave the site, the pages you request, the time that you spend on each page, your Internet Service Provider and the general geographic location of your point of connectivity. However, we only use this data in aggregate for overall usage statistics as is standard for most web sites.
Aero-Lite uses information for the following general purposes:
- to customize the web site content and advertising you see
- fulfill your requests for products and services
- improve our services
Information Sharing and Disclosure
Aero-Lite does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Aero-Lite terms of use, or as otherwise required by law.
Certain communications from Aero-Lite, such as service announcements, administrative messages and similar transactional communications, are considered part of Aero-Lite service and you may not opt out of receiving them.
We limit access to personal information about you to employees who we believe have a valid need to know, in order to keep you informed of information, products and services directly related to your contracted services or requests.
We have physical, electronic, and procedural safeguards that comply with federal regulations to protect the minimal personal information we collect about you.
Changes to this Privacy Policy
Aero-Lite may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site.
WEB SITE TERMS OF USE POLICY:
Website Terms of Use
This Website is owned and provided by Aero-Lite Plastics, Inc. and is provided for your personal information, and education. Your use of this Website is subject to the following terms and conditions. Your use of the Website constitutes your acceptance of these terms and conditions and your agreement to be bound by them. If you do not agree to these terms or if you do not agree with our Privacy Policy posted on this site, please do not use this Website or any services offered by this Website.
Please review this Terms of Use page often. We reserve the right to change these terms and conditions at any time without notice. Please check back from time to time to ensure you are aware of any updates or changes to these terms.
United States only
Unless otherwise specified, the materials in this Website are presented solely for the purpose of promoting products or programs available in the United States, its territories, possessions, and protectorates. We make no representation that materials in the site are appropriate or available for use in other locations. If you access the site from locations other than the United States, you are responsible for compliance with any applicable local laws.
Intellectual property
All names, logos, service marks, and trademarks appearing in this Website, including the trademarks, service marks, brand identities, trade names, graphics, designs, copyrights, trade dress, and all other intellectual property (“Content”), except as otherwise noted, are protected intellectual property of, or used with permission or under license by, Aero-Lite Plastics, Inc. This includes the entire Content of the Website, copyrighted and protected as a collective work.
The use, or misuse, of these trademarks or any other content on this site, except as provided in these Terms of Use or in the site content, is strictly prohibited. You may print copies of the information on this site for your personal use, store the files on your computer for personal use, or reference/link to this server from your own documents. However, you may not distribute text or graphics to others without our express written consent. In addition, you may not, without our permission, copy and distribute this information on any other server, or modify or reuse text or graphics on this system or another system. We reserve all other rights.
Your use of the Website is limited to personal and noncommercial use only unless other uses are granted expressly to you. You may not copy, distribute, modify, transmit, reuse, repost, or otherwise display the Website Content for public or commercial purposes without our written permission for such use of Content.
Disclaimer
Without limiting the foregoing, all content on the Website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR TITLE AND NONINFRINGEMENT. ADDITIONALLY, WE DO NOT WARRANT THAT THE WEBSITE(S) OR THE SERVERS MAKING THE SITE(S) AVAILABLE ARE VIRUS FREE. We do not warrant that the functions contained in these materials will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the result of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise.
Your use of the Website is at your risk. Aero-Lite Plastics, Inc. will not be liable for any damages including direct, indirect, incidental, consequential, or punitive damages, arising out of your access to or use of the Website and however caused, whether in contract or tort. If you become dissatisfied in any way with this Website or its Terms of Use or Privacy Policy, your sole and exclusive remedy is to stop using this Website and its services. (Some states do not allow the disclaimer of implied warranties or the exclusion or limitation of certain types of damages, so these provisions may not apply to you. If any portion of these limitations on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Aero-Lite Plastics, Inc. shall not exceed one hundred dollars ($100).)
Links
This Website may contain Links allowing you to leave this Website for other sites that are not under our control. We are not endorsing any such Linked sites. We are not responsible for the contents or transmission of any Linked Site or any Link contained in a Linked Site or for ensuring that the Linked Sites are error and virus free. Nor are we responsible for the terms of use or privacy practices of such sites. We encourage you to carefully read the policies of each site you visit.
Submitted ideas
All comments, suggestions, ideas, notes, drawings, concepts, or other information disclosed or offered to us by you through this Website or in response to solicitations in this Website shall be deemed, and shall remain, our property. You understand and acknowledge that we have both internal resources and other external resources, which may have developed or may in the future, develop ideas identical to or similar to the suggestion or comments to suggestions and that we are only willing to consider the suggestion on these terms. In any event, any suggestion is not submitted in confidence, and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the suggestions of every kind and nature throughout the Universe and shall be entitled to unrestricted use of the comments for any purpose whatsoever, commercial or otherwise without compensation to the provider of the suggestions.
Online Privacy Policy
We take your privacy and your privacy concerns very seriously. That is why we have adopted our Privacy Policy explaining our online information collection practices and the choices you can make about the way information is collected and used. Please read and understand our Personal Information and Privacy Policies.
Choice of Law and Enforcement
Your access to the Website as well as the terms and conditions and the agreement they create are governed and interpreted by the laws of the State of California without regard for conflict of law provisions.
Agreeing to Terms
If you do not agree to these Terms of Use or the Privacy Policy posted on the Website, please do not use this site or any services offered by this site. We reserve the right to make changes in these Terms of Use at any time and at our sole discretion. Please check back from time to time to ensure you are aware of any updates or changes in this policy. Your use of our site indicates acceptance of these terms and conditions.
Contact Information
You may send your comments to us at:
Aero-Lite Plastics, Inc.
1465 Tollhouse Rd, #102
Clovis CA 93611
You may also contact us at (559) 324-7274 or email us at orders(at)aero-lite.com